Petite Bezel

When will I receive my Engagement Ring once I place my order for the diamond and the setting.

Once we receive your order please allow 5-7 days for production. You will receive a notification once your order is ready to be shipped. Please allow 2 business days to relieve your order. Signature is required and you will receive the tracking.

Please note that holidays and special events may affect shipping times.

Do you require a signature upon delivery?
Yes. All orders are shipped fully insured and require a signature upon delivery to ensure your package arrives safely. While we do our best to meet estimated timelines, delivery dates cannot be guaranteed, and we are not responsible for carrier delays. We recommend allowing a minimum three (3) day buffer before the date you need your jewelry.

Do you ship internationally?
Yes, we do offer international shipping.

Return & Exchange Policy

All custom engagement ring are final sale.

Because your ring is completely custom and made just for you, its final sale-but I guide you through every step so you feel 100% confident before we create it.

You will be contacted buy our sales team before to go over all details.

For fine jewelry, returns are accepted within 14 days of delivery or pickup. Eligible items may be exchanged for the same piece in a different size or color, or refunded to the original payment method. Returns or exchanges are not accepted after the 14-day window. Items must be returned unworn and in their original condition to qualify for a refund.

Custom jewelry is final sale and not eligible for return or exchange, as each piece is made to order.

How do I initiate a return?
For fine jewelry please email info@her-rock.com with your order number and indicate whether you are requesting a refund or an exchange. If your return is approved, you will receive a return label via email.

All approved returns must be shipped within 7 days of receiving your label. Returns are insured when shipped through FedEx, UPS, or USPS using our provided label. We are not responsible for items shipped using alternate carriers or methods.

Return labels are not provided for orders placed outside of the United States.

Please bring your package to an authorized shipping location to ensure it is scanned and obtain a drop-off receipt. Returns sent via drop boxes will not be accepted.

What warranty do you provide?
We proudly stand behind the quality of our craftsmanship. All Engagement Rings include a limited (2) Year warranty covering manufacturing defects, including loose diamonds or prongs & missing pavé stones.

This warranty does not cover normal wear and tear, including but not limited to scratches, dents, stretched or kinked chains, misshapen bands, cracked stones, resizing, or lost or stolen items.

If your piece arrives with a defect, please contact info@her-rock.com, and we will be happy to assist.

What voids the warranty?
Any repairs, alterations, or work performed by a jeweler outside of Her Rock LLC will void the warranty. The warranty does not cover loss, theft, or accidental damage.

Do you recommend jewelry insurance?
Yes. An appraisal is provided with all custom jewelry, which you may submit to an insurance provider of your choice. We recommend Jewelers Mutual for standalone jewelry coverage, or you may explore coverage through your existing homeowners or auto insurance provider.