Business Hours of Operations

The Her Rock by Brianna Chiarello are available over the phone Monday to Sunday from 9am to 9pm. 

NYC Office Hours:
Monday-Thursday 9:30am - 6:30pm
Friday 9:30am - 3pm
Saturday & Sunday 10am - 3pm

Long Beach Office Hours:
Monday-Thursday 9am - 8pm
Friday 9am - 8pm
Saturday & Sunday 10am - 4pm

We are also available via email anytime at Her Rock by Brianna Chiarello 

Product Lead Time

In stock items will ship within 3-5 business days after purchase. Please allow 5-7 business days for delivery once shipped.  Custom orders will ship within 4-8 weeks unless otherwise specified.  You will be notified via the email you provided with tracking information when your order is shipped.

If you need a rush order, please contact with your order number and we will prioritize your order. Please note additional shipping fees may apply.

In person Appointment/Consultation

Her Rock by Brianna Chiarello are happy to schedule an appointment for an in person consultation.  Please contact us at and provide a brief description of your fine jewelry purchase needs.  Please schedule your appointment as soon as possible as our CEO and Head Gemologist books up quickly.

Return Policy

All sales are final.  If an item is delivered to you damaged or defected, we are happy to exchange that item for the same item.  You must notify Her Rock by Brianna Chiarello an exchange within 5 days of delivery.  For exchanges due to an incorrect order, you must contact Her Rock by Brianna Chiarello within 5 days of delivery at (please provide your order number, name and description of the reason for exchange).  Her Rock by Brianna Chiarello reserves the right to refuse any exchange that we believe has been intentionally damaged or tampered with.  Her Rock by Brianna Chiarello are not responsible for return shipping charges and the original shipping charges are non-refundable.  Any personalized item (including rings, initials, naming, custom options, etc) is final sale and will not be refunded or exchanged once the order is placed.  Please reach out to us at about any custom order prior to placing your order and we will be happy to assist you.

Payment Options

Her Rock by Brianna Chiarello accept payment online by Visa, Mastercard, Discover and American Express.  If you prefer to pay by Venmo, please contact to make these arrangements.

Gift Wrap

Her Rock by Brianna Chiarello jewelry comes in gift-ready packaging but is not gift wrapped.  If you would like your jewelry piece(s) gift wrapped, we will happily provide that service complimentary.  Please email with your order number and items that need gift wrapping.

Jewelry Care

Fine jewelry is delicate and should be cared for accordingly.  To maintain the quality and extend the life of your jewelry, we recommend the following care instructions:

  • Take off your jewelry before daily rituals such as showering, lotion, exercising, etc.
  • Before going to sleep lay your jewelry flat out to avoid tangling and damaging
  • Any silver pieces should not be worn in the shower or when swimming as the silver may tarnish
  • To clean you diamond jewelry, use warm water, a soft toothbrush and dish soap and gently scrub.  Do not clean your pearl jewelry with any chemicals or solvents

Her Rock by Brianna Chiarello are not responsible for the maintenance of your jewelry and does not polish purchased jewelry.