Bridal Concierge Process 

Step 1. Initial Consultation

Step up an appointment through our appointment section on our menu. From there our Head Gemologist and Founder Brianna will schedule a call with you via phone or email. Brianna will then go over common questions like shape, style and budget to help assist you toward building your custom ring. 

Step 2. Diamond Selections 

Once we have the proper information from our initial consultation our Head Gemologist and Founder will set up a time for you to view diamonds. This can be done at remote or at our NYC & Saratoga Springs offices. From there Brianna will give you a full education on the Four C's, show you 4-5 diamonds below, at and slightly above budget. From there we can narrow down our selection to what we like in a diamond and what we can eliminate. 

Now Setting...

Our settings are all custom and hand made in NYC. Anything is possible when it comes to creating your ring. We do have samples of our best selling engagement rings that you can chose from as well. All pictures and voids are welcomed! 

Step3. Diamond & Setting selected  

Once we selected our diamond and setting its now time for payment. 50% is required to start working on the ring. 

When is payment due?

We request a 50% deposit to secure a diamond and start the process of building your custom ring. The balance is required when the ring is complete and upon your approval of the finished product.

Forms of accepted payment

We accept checks, wire and credit card payments. 

Tax

New York State sales tax of 8.875% is collected on orders picked up in store or shipped to addresses within New York State. If you are located outside of New York State, Her Rock is obligated to collect sales tax within the state of your shipping address.


Upon Pick Up

Insurance

Once your ring is complete, we will provide you with an appraisal and additional paperwork that you can present to an insurance company. We recommend Jeweler’s Mutual as the most reputable, easy to work with company for stand alone jewelry insurance policies.