Customer Care

FAQ

Refunds are available within
14 days of delivery. You may opt to do an even exchange for the same item in a different size or color or a refund to your original payment method. We do not accept any returns or exchanges after the listed return window.
Go into your order email to find your order number.
Email info@her-rock.com with your order number and confirm
whether you would like to receive a refund or an even product exchange for a different size or color of your item.
If your return is approved, you will receive an email with a link to print your FedEx label.
All returns must be scanned in
at a FedEx location within 7 days of receiving your label.
Bring your return to a FedEx location as your
package must be scanned. Collect your drop-off receipt (we do not accept returns via a FedEx drop box).
Your item must be sent with all original tags attached and must be in brand new condition.

Gift exchanges are permitted within 30 days of purchase. The amount paid on the gifted item will be issued onto a gift card. Gift cards can be used online or in our showroom. Promo codes applied at the time of gift purchase are
non-transferable.
We use insured overnight FedEx shipping to deliver our jewelry.
For return shipping our insured FedEx shipping label must be used and the item must be sent back within 7 days of initiating your exchange.
If an order is sent to us using an alternate shipping service,
we will not accept liability and cannot be held responsible for lost packages.

Estimated shipping times are listed in each individual product.
Average shipping for jewelry is 10 to 15 days.
Once an engagement ring or wedding band order is placed, it takes 5 business days for the order to be processed and for your ring to be put into production.
We will be in touch with you via email to update you on a production timeline for your ring! We will then send you tracking information on your ring once it is ready to ship.

Yes, our products are sent FexEx priority and will require a signature for delivery.

Any work or alterations on a piece performed by a someone other than Her Rock LLC will result in a voided warranty. Warranty does not cover loss, theft or incident damage.